Shipping Policy
Order Processing
We understand that receiving your new furniture promptly is key to completing your space, which is why we prioritize careful, efficient order processing. All orders are processed within 1–2 business days of payment confirmation, including a thorough quality inspection. Our team checks each Leisure Chair, Bookshelf, and Shoe Cabinet to ensure it is intact, free from defects (such as scratches, dents, loose joints, or damaged upholstery), and properly prepared for shipping. We do not process or ship orders on weekends or major holidays, and orders placed after our daily cutoff time will be processed the next business day.
Specialized Packaging for Furniture Safety
Given the varied sizes and fragility of our furniture, we use specialized packaging to protect your order during transit. Leisure Chairs are wrapped in heavy-duty bubble wrap and moving blankets to protect upholstery from stains and tears, then placed in reinforced cardboard boxes. Bookshelves (especially those with glass shelves) are disassembled when possible, with individual parts wrapped in foam padding and corner protectors to prevent chipping or scratching. Shoe Cabinets are wrapped in bubble wrap and secured with strapping to prevent shifting, ensuring doors and drawers remain intact. All items are packed with foam inserts to minimize movement, ensuring your furniture arrives in perfect condition, ready for assembly or immediate use.
Shipping Options & Timelines
We offer two flexible shipping options to suit your needs: Standard Shipping (3–7 business days) for regular orders, and Expedited Shipping (1–3 business days for an additional fee) for customers who need their furniture urgently. International shipping is available to most countries worldwide; international customers are responsible for any customs duties, taxes, or fees imposed by their local government, which are not included in the shipping cost. Delivery times for international orders range from 7–14 business days, with additional time may be required for larger items like leisure chairs, which may require LTL (less than truckload) freight shipping.
Tracking & Support
Once your order ships, you will receive a confirmation email with a tracking number, which may take 24–48 hours to update. We do not ship to PO boxes or APO/FPO addresses, as furniture requires secure delivery to a physical address. If your furniture arrives damaged (e.g., scratched upholstery, chipped bookshelf shelves, or broken shoe cabinet doors), please report it within 48 hours of delivery to arrange a replacement or refund. Address changes are only guaranteed if requested before order processing or shipping. Our goal is to ensure your furniture arrives safely and on time, ready to enhance your home.